A Quick Note Before You Reach Out
We're currently seeing a high volume of orders. Because of this, some shipments may be running a little behind our usual timelines. We're working hard to get everything out the door as fast as possible, and we're sorry for any wait. Before contacting us, check the FAQ below — there's a good chance your question is already answered there.
Common Questions
Where is my order?
You'll receive a shipping confirmation email with tracking as soon as your order ships. If it's been longer than expected, check your spam folder first — if you still can't find it, reach out below and we'll look into it. Also keep in mind tracking info can sometimes take a few days to update once your order is on its way, so don't worry if it looks quiet at first.
My order is delayed. What's going on?
Due to a high volume of orders right now, some shipments are taking a bit longer than our usual timelines. We're sorry for the delay — your order hasn't been forgotten, and it's on its way.
How long does shipping take?
US/CA: 6–13 business days. EU/UK: 7–14 business days. Rest of world: 7–15 business days. Shipping is free worldwide.
Can I cancel or change my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll try to catch it in time. Once it's shipped, we're no longer able to make changes.
How do I return or exchange an item?
Returns are accepted within 30 days of delivery. Message us through the form below with your order number and we'll walk you through the next steps.
I received the wrong or a damaged item. What now?
Sorry about that. Send us a photo of the item along with your order number through the form below, and we'll get it sorted out quickly.
Do you ship internationally?
Yes — we ship worldwide, and shipping is always free, no matter where you are.
How do I contact a real person?
Just fill out the form below with as much detail as you can (order number if you have one) and our team will get back to you as soon as possible.